Company Operational Manual
COM
2.5 Experience Feedback 		Doc No.: COM 2.5
Revision: 1
Date: 15 Oct 2024
Issued by: DPA
Approved by: MD

(1) Receive feedback

  • Client contact
  • Complaints
  • Audit findings and observations
  • Class and statutory reports (vessel)
  • Daily work and reporting of sharing good practices, near misses, or accident reporting
  • Office & shipboard inspections
       ↓

(2) Notification to responsible parties

  • Office staff in charge of process / responsible department is notified.
       ↓

(3) MMR

  • Discuss items brought up in monthly management meeting.
       ↓

(4) Dissemination of information

  • Fleet alerts / company internal circulars are sent to implement preventive measures.
       ↓

(5) Monitoring of preventive measures

  • Preventive measures are monitored through periodic audits and inspections.